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Business Operations Manager (Client & Internal Operations)

Position Title: Business Operations Manager (Client & Internal Operations)
Company: Fractional Finance Solutions (FFS)
Reports To: Founder / CFO
Employment Type: Part time (Approx 30 hours per week; 1099)
Location: Fully Remote
Client Profile: Early-stage to lower-middle-market companies (professional services, biotech/medtech, SaaS, wealth management) 

 

Role Overview 

The Business Operations Manager at FFS plays a central role in supporting and scaling both internal operations and client service delivery across a growing portfolio of engagements.

 

This is a highly cross-functional role spanning operations, executive support, vendor management, and client coordination. The position serves as a key partner to the Founder and broader team-ensuring that internal systems run smoothly and that client-facing administrative and operational processes are executed with precision. Experience operating in regulated or quality-driven environments (e.g., medical device, ISO) is highly valued, as the role requires strong documentation discipline and process rigor.

 

The ideal candidate is not just organized, but proactive and systems-oriented, with the ability to manage competing priorities, improve workflows, and operate effectively in a dynamic, multi-client professional services environment.

 

Key Responsibilities 

Internal Operations & Team Enablement

  • Serve as the operational hub for FFS, coordinating internal workflows, systems, and communications

  • Manage onboarding and offboarding of team members (systems access, documentation, coordination)

  • Maintain and continuously improve internal SOPs, templates, and organizational systems

  • Coordinate internal meetings, calendars, and team communications

  • Support leadership with executive-level coordination, scheduling, and follow-through

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Client Operations & Engagement Support

  • Act as a key coordination point across multiple client engagements

  • Manage client onboarding/offboarding (access, documentation, communication workflows)

  • Coordinate recurring meetings, board prep logistics, and client deliverable timelines

  • Maintain organized client data rooms, documentation, and shared resources

  • Ensure administrative execution and follow-through supports timely delivery of CFO-level services

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Vendor, Systems & Operational Infrastructure

  • Manage vendor relationships across IT, payroll, benefits, and software platforms

  • Track contracts, renewals, and vendor performance

  • Coordinate purchasing, subscriptions, and operational tools across FFS and clients

  • Support implementation and maintenance of scalable systems and tools

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HR & People Operations Support

  • Coordinate employee and contractor onboarding, benefits administration, and documentation

  • Serve as liaison with HR/payroll providers (e.g., PEOs)

  • Maintain personnel records and support internal communications

  • Assist in building scalable people processes as the firm grows

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Finance & Business Support (Non-Accounting)

  • Support finance operations through data coordination, invoice tracking, and process support

  • Assist with accounts payable workflows, expense tracking, and documentation standards

  • Support audit, insurance, and compliance processes through document management and coordination

  • Help enforce internal controls and approval workflows

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Process Improvement & Special Projects

  • Identify and implement process improvements across internal and client workflows

  • Build scalable systems to support a multi-client service model

  • Support strategic and operational projects as the firm grows  

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Required Qualifications

  • 5+ years of experience in operations, business support, office management, or similar roles

  • Experience in a client-facing or professional services environment

  • Proven ability to manage multiple priorities across teams or clients

  • Strong organizational and project coordination skills

  • Excellent communication and stakeholder management abilities

  • High level of discretion and professionalism

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Preferred Qualifications

  • Experience in medical device, healthcare, or regulated environments

  • Background supporting executive leadership (CEO/CFO-level)

  • Experience with vendor management, purchasing, or supply chain coordination

  • Familiarity with tools such as QuickBooks, DocuSign, PEO platforms (e.g., TriNet), or similar systems

  • Experience supporting board meetings, investor communications, or data room management

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Core Competencies

  • Systems thinker with strong process orientation

  • Proactive and resourceful problem solver

  • High attention to detail with strong follow-through

  • Ability to operate independently in a fast-paced environment

  • Professional, client-facing presence

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